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Strange Experience

October 1st, 2006 at 01:12 am

I went to a Eyemart Express today to get glasses. They do glasses in under an hour and are actually the cheapest place in town. I checked their website and it said that 1 pair of progressive lenses were $88.74 (I already had the prescription.) This was for glasses with their value collection frames.

I picked up a pair of frames from their value collection and went to buy the glasses and the clerk says they will be 154.00. I mention the web site and her comment was "I don't know why it'd be wrong." I got the impression that I was a worm for even daring to question her statement. I told her that the only reason I'd gone there was because of the price on the website. I almost left. I probably should have. However I really did not want to go price shopping on a Saturday especially when I really did need the glasses. I agreed to the 154 price. However, when she rings me up on the cash register it comes to 134. I ask about that and her comment was that it was probably because I had bought a cheap frame. Her tone was dripping with contempt.

When I got home I checked the website it still says 88.74

One of the things that concerns me is that I felt like a worm for daring to buy such glasses. Why did her contempt bother me? I certainly do not need her approval. I will need to think about this.

Also I am tempted to just forget about the discrepancy in the pricing. However, I am also a little concerned that this may mislead someone else. Do you think that I should complain, or at least send an email to the company.

6 Responses to “Strange Experience”

  1. Carolina Bound Says:

    I'd go back, ask to talk to the manager, and take along a printout of the website. The manager should at least give you a decent explanation.

    Don't let that chick bother you; she's probably head over heels in debt herself.

  2. ldyfaile Says:

    Definately go back and talk to a manager. Print off the page from the website and show them. When I bought my accessory pack for my phone from Verizon, I mentioned that the website listed it as $35 instead of the $50 they had listed in the store. They gave me the website price.

  3. yummy64 Says:

    A phone call to the BBB would also let you know where to report this. This is false advertising. I think its illegal.

    If this is a chain email their head office and ask as why they use false and misleading advertising.

    If you are really ticked about it. Try calling your local representatives office or tv ombudsman show and asking if this is an allowable business practise.

  4. baselle Says:

    Wow. Check the website for any deadlines, double check that your frames are part of the value collection, print the website out, and go back, receipt and website in hand, please.

    I invite you to take the innocent tone first - lure the manager (don't bother with cashier - if she can't figure out the difference between '3' and '5' she's worthless here). Start with the 'I don't understand this - I've double checked the website, the frames match the lowest price, the lenses qualify...and yet, I was charged this. Can you tell me why?

    Trust me, complaining with a smile on your face, a rational tone, and with all your ducks in order is the finest tool in the frugal meister's skill set. That, and "thank you, but no." Remember that it should be the advertised price or 0. The cashier has nothing to do with it.

    If you don't get a decent answer with the manager, then I would hit the BBB, and any web ratings site (comment on the company's website, also).

  5. Champion Cheapskate Says:

    People have given you some advice to consider here. For your own peace-of-mind, don't let this go unchallenged. Get what you deserve. Don't think you'll need it, but good luck.

  6. Ima saver Says:

    I would certainly complain, you should not be treated like that!

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