I went to a Eyemart Express today to get glasses. They do glasses in under an hour and are actually the cheapest place in town. I checked their website and it said that 1 pair of progressive lenses were $88.74 (I already had the prescription.) This was for glasses with their value collection frames.
I picked up a pair of frames from their value collection and went to buy the glasses and the clerk says they will be 154.00. I mention the web site and her comment was "I don't know why it'd be wrong." I got the impression that I was a worm for even daring to question her statement. I told her that the only reason I'd gone there was because of the price on the website. I almost left. I probably should have. However I really did not want to go price shopping on a Saturday especially when I really did need the glasses. I agreed to the 154 price. However, when she rings me up on the cash register it comes to 134. I ask about that and her comment was that it was probably because I had bought a cheap frame. Her tone was dripping with contempt.
When I got home I checked the website it still says 88.74
One of the things that concerns me is that I felt like a worm for daring to buy such glasses. Why did her contempt bother me? I certainly do not need her approval. I will need to think about this.
Also I am tempted to just forget about the discrepancy in the pricing. However, I am also a little concerned that this may mislead someone else. Do you think that I should complain, or at least send an email to the company.
Strange Experience
October 1st, 2006 at 01:12 am
October 1st, 2006 at 01:15 am 1159665339
Don't let that chick bother you; she's probably head over heels in debt herself.
October 1st, 2006 at 02:00 am 1159668004
October 1st, 2006 at 02:03 am 1159668183
If this is a chain email their head office and ask as why they use false and misleading advertising.
If you are really ticked about it. Try calling your local representatives office or tv ombudsman show and asking if this is an allowable business practise.
October 1st, 2006 at 02:35 am 1159670106
I invite you to take the innocent tone first - lure the manager (don't bother with cashier - if she can't figure out the difference between '3' and '5' she's worthless here). Start with the 'I don't understand this - I've double checked the website, the frames match the lowest price, the lenses qualify...and yet, I was charged this. Can you tell me why?
Trust me, complaining with a smile on your face, a rational tone, and with all your ducks in order is the finest tool in the frugal meister's skill set. That, and "thank you, but no." Remember that it should be the advertised price or 0. The cashier has nothing to do with it.
If you don't get a decent answer with the manager, then I would hit the BBB, and any web ratings site (comment on the company's website, also).
October 1st, 2006 at 03:16 am 1159672571
October 1st, 2006 at 02:01 pm 1159711305